What do you need help with?

Contact Us

I've updated and now I can't play!

If you have just updated to the most recent version of the game and you're getting an error message, please clear the cache for the game.

To clear the game cache:

  1. Tap the Settings icon on your device
  2. Tap Apps
  3. Scroll down and find Pot Farm: Grass Roots and tap on it
  4. Tap Storage
  5. Here you can clear the cache

If this doesn't work, have you also tried:

  • Turning your device fully off and back on? 
  • Checking your WiFi?
  • Rebooting your router/modem?
  • Closing all other apps running in the background?
  • Removing the battery of your device for a few minutes?
  • Clearing the data? (Same steps as clearing the cache, don't worry, you won't lose your game)

If you're still experiencing an issue after trying the above, please submit a ticket with the following:

  • The device you're playing the game on (ie Samsung Galaxy S5)
  • The Android version on your device (ie 6.0.1)
  • Where exactly the game stops loading
  • The exact error message (a screenshot would be great for this)
  • Your Budbook username or Device ID # (To get your Device ID, on the startup screen of the van driving away, tap on the license plate a few times)
Was this article helpful?
0 out of 3 found this helpful
Have more questions? Submit a request
Powered by Zendesk