What do you need help with?

I did a Survey/Game/Offer and I didn't get my reward?!

The free Potbuck offers are run by an external company called IronSource. Once you have completed an offer, it can often take up to half an hour for your Potbucks to be awarded.

Another reason Potbucks may not appear is that all of the requirements of the offer were not fulfilled. For example, some offers require that you download, open, and play the game for a certain amount of time. Other offers require money being spent in the downloaded game.

If you are certain that you have fulfilled the requirements and the offer has still not been set to "Completed" or it is set to "Completed" and you did not receive your Potbucks within a day, then please follow these steps to contact the IronSource support team.

  • Visit the Potbucks section of your game by clicking the "+" next to your Potbucks total or tapping on the Golden Fountain in the bottom left corner of your farm

  • If you clicked on the +, next navigate to the Promos tab

  • Tap on 'Free Potbucks' in order to take yourself to the list of IronSource offers

  • Once you're on the IronSource screen, tap on the "In Progress" tab to check if your offer is completed. If it is not, you can tap on the offer that is still in progress and tap "Missing Potbucks" located at the bottom. Please then tap on "Contact Support" -> "Missing potbucks?" ->"Submit a support ticket" to send IronSource a help request. 



As a first step, it is recommended to submit a ticket directly to IronSource and inform them of the situation, and they should be able to rectify things for you. :)

I've contacted IronSource, and still have not heard back from them!

Oh no! Rest assured we'll do what we can to assist. If you have not heard back from Ironsource within 48 hours, please follow this set of instructions so that we can help you out further.

  • Tap the green "+" next to your Pot Buck amount.

  • Tap on the purple "Go" button on FREE Potbucks!

  • Go to the "In Progress" Tab

  • This screen should show all of the completed/viewed offers you've done. Screenshot this page.

  • Send that screenshot to us by using Floydbot. To do that, go to https://grassroots.zendesk.com/hc/en-us and click or tap on the image of Floyd at the bottom right of the page.