What do you need help with?

I made a purchase but I didn't receive it!

Hey there farmer! 

We're so sorry to hear you're having trouble with a purchase made in Grass Roots. That is the very last thing we want!

To assist you with any purchase issues, we'll need your Transaction number and Device ID number to locate your purchase and account in our system.

Please provide the following when submitting a ticket to us:

  1. A screenshot of your Google Play receipt e-mailed to you after making your purchase
    Please note we are specifically looking for a GPA Transaction ID provided by the Google Play Store. For your reference, it looks like this: GPA.####-####-####-#####

    If you have not yet received an email with the details of this purchase, you can also find your entire purchase history here: https://wallet.google.com/manage

  2. Your Device ID# so we can locate your account in our system
    If you're not sure how to locate your Device ID#, you can visit this article for help.

Once you have this information, please use Floydbot. To do that, go to https://grassroots.zendesk.com/hc/en-us and click or tap on the image of Floyd at the bottom right of the page.


Thanks for your patience and understanding while we assist you with this!